Support will provide assistance with solving any problems that occur when using the application.
SoftVision Support provides reactive support for all products and offers three support levels:
Bronze: Product support provided if you purchase a software license (no prerequisites). The costs for support will be billed by the hour.
Silver: Product support provided if you purchase a software license and obtain a support subscription for all products at the same time. This level of support includes free hours and more comprehensive support services. Any support hours exceeding the allotment of free hours will be billed on a time and material basis.
Gold: Product support provided if you purchase a software license and obtain a support subscription for all products at the same time. This level of support includes free hours, more comprehensive support services, and an additional amount of minimum hours. Moreover, support hours can also be used for on-site services or for developments (developer support).
|
During the evaluation phase for our software products, we will provide silver-level support free of charge. In addition, we will continue to provide introductory silver-level support for 30 days starting on the date of purchase. After this period elapses, bronze-level support terms will start applying unless you obtain a support subscription within this period or beforehand. |
You can contact Support in any of the following ways:
By phone at: |
+49 661 25100-0 |
By fax at: |
+49 661 25100-25 |
By e-mail at: |
|
Through our website at: |